Delivery & Returns

Mainland UK Delivery

Shipping cost for Mainland UK is £4.02 via Royal Mail Tracked 24.

UK orders will be shipped within 2 working days for standard delivery.

International Delivery

We currently don’t offer international delivery as standard as we’re still getting our heads around this fulfilment thing! We hope to offer international delivery in the future. If you do have a special request, please get in contact at orders@mummymuse.com and we’ll see how we can help.

Address Errors

It happens to the best of us! If you realise you’ve made an error in entering any of your details please email orders@mummysmuse.com ASAP and we’ll do our best to amend the address for you providing we haven’t already dispatched the item(s) in question. If your item is returned to us due to an address error, we will have to charge to resend it out to you.

Returns

We hope you’ll love your Mummy’s Muse purchase, however, we understand that there may be times when you want to return items.

In order to arrange this, please contact us using our contact form or email us on orders@mummysmuse.com within 14 days of receiving your order.

The returned items must be in the same condition as when you received them, unopened and in the original packaging.

When returning any items we highly recommend recorded post and retaining Proof of Postage. We can’t accept responsibility for any items that are lost in transit, nor do we cover the cost of returning goods if they are not faulty.

You can return goods for any reason and at any time within 28 days of receipt for a full refund or exchange, providing that you contact us within 14 working days of receiving your order and that the goods are received by us in an unused, undamaged and saleable condition. We will only issue a refund for any original postage cost if the item is faulty.

Refunds will be issued to the payment method used when the order was placed, within 7 days of receiving the returned item(s).

We can not be held responsible for interest charges made by a credit card company whilst waiting for returns to be refunded to your card.

Our Delivery and Returns Policy forms part of our Terms and Conditions accepted at purchase.